
*Starbucks is ending its open-door policy, which allows anyone to use its restrooms or hang out without making a purchase.
This change aims to enhance the overall cafe experience and discourage non-paying visitors, including those seeking shelter or restroom access. The policy reversal follows an earlier decision implemented after a major PR crisis for the company.
“We want everyone to feel welcome and comfortable in our stores,” company spokesperson Sam Jefferies said in a statement to Daily Voice. “Implementing a Coffeehouse Code of Conduct is something most retailers already have and is a practical step that helps us prioritize our paying customers who want to sit and enjoy our cafes or need to use the restroom during their visit.”
In a message to store managers, Sara Trilling, executive vice president and president of Starbucks North America, explained the new policies.
“As part of this effort, we want to make it easier for you to prioritize your customers in our spaces,” Trilling wrote. “We know from customers that access to comfortable seating and a clean, safe environment is critical to the Starbucks experience they love. We’ve also heard from you, our partners, that there is a need to reset expectations for how our spaces should be used, and who uses them.

“To enable all of this, we are establishing a new code of conduct that will be displayed in every store. This is common practice, and makes clear that our spaces, including our cafes, patios and restrooms, are for use by paying customers and our partners. Together we’ll deliver the coffeehouse experience that consistently creates a bright spot in our customers’ days.”
Starbucks’ new code of conduct will be implemented in all stores. Employees will be trained to enforce these guidelines and may involve law enforcement if violations arise. Per the Daily Voice, below are the newly prohibited activities:
- No misuse or disruption of Starbucks spaces
- No discrimination or harassment
- No violence or abusive/threatening language
- No consuming outside alcohol
- No smoking/vaping or drug use
- No panhandling
“By setting clear expectations for behavior and use of our spaces, we can create a better environment for everyone,” said Jefferies.
“These updates are part of a broader set of changes we are making to enhance the cafe experience as we work to get back to Starbucks.”
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