*Southwest Airlines has built a reputation as a low-cost air carrier with friendly flight attendants and great customer service. But extreme weather conditions across the country over the Christmas holidays caused Southwest Airlines to have a transportation meltdown.
It was supposed to be the busiest week and potentially one of the most lucrative quarters in the airline industry. Now SWA is trying to recover from the debacle.Â
What can it do to get through this public relations nightmare? Mario Natarelli is a managing partner at branding company MBLM.
He spoke to EURweb about what the company’s next steps should be. Click the video above for more details.
MORE NEWS ON EURWEB: Pissed Off NWA Punches Southwest Employee At Atlanta Airport | WATCH
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