*A woman on TikTok reported discovering blood in her 4-year-old daughter’s meal at a Burger King in New York. The fast food chain attributed the issue to a worker injuring their finger. In the video, the woman explains that she purchased a meal for herself and a kid’s meal for her daughter, who complained about not wanting ketchup.
Tiffany Floyd says in the video that she purchased food at a Gettzville, New York, Burger King, but she took it back once she discovered blood all over the bag. Floyd reported that her daughter had eaten a few French fries and taken a bite of her cheeseburger before asking about the ketchup.
“Instantly I grabbed the bag because I thought maybe they messed up her order. I looked at it, felt something wet and thought it was ketchup and you could tell it was human blood,” she tells PEOPLE.
At that point, Floyd called the Burger King location and spoke to a manager.
“I spoke to the manager and he paused and said, ‘Yes. I had a worker here cut their hand right before your food was made and bagged. The worker knew he cut himself but did not think he was bleeding that bad.’ “
Floyd described the manager’s reaction as “nonchalant,” and he offered her a refund.
“I said, ‘No, thank you,’ I hung up the phone and called my local health department,” she tells PEOPLE.
Her TikTok video, which features the bloodied bag of food, has been viewed more than 6 million times since being posted on July 27.
“We were deeply upset and concerned to learn of this incident,” Burger King said in a statement to PEOPLE. “We have been in contact with the Guest and are working with her to resolve this incident.”
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Burger King closed the Gettzville restaurant for a few days “to retrain all the team members and hired an external company to complete a deep cleaning,” the statement said.
Floyd informed PEOPLE that her daughter has stopped eating and requires monthly blood tests to screen for conditions such as HIV and Hepatitis.
“I try to give her food, she thinks there’s blood in it,” she says.
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