*Earlier this week we posted the story of Shakira Edwards, a Memphis woman who received a $4,000 tip from a customer, but says her employer, Denny’s Restaurants, refuses to hand over the cash.
“I’m just hurt that they would tell me something like this as a business and as being the owner to tell me that this is the only resolution as to look at if I’m wrong to ask for something I know I deserve,” said Edwards.
The manager at the Denny’s near Winchester and Riverdale Road (in Memphis) said they’re simply trying to make sure the tip wasn’t a mistake.
Edwards previously told reporters that the customer who left that tip snuck out without saying a word.
In an interview with Fox 13 Memphis last month, she said a woman she doesn’t know left her a tip for $4,451.61.
“For someone to look at me and bless me in that way,” she said. “In that way shape or form, there is no blessing too high or too low for God and I appreciate her so much.”
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Unfortunately, Shakira is about to get some more bad news from Denny’s who reached out to EURweb with a statement that clears up the situation … at least as far as they are concerned:
Denny’s has conducted a thorough investigation into this matter and has discovered the tip in question was made in error. This investigation involved the franchise, its manager and staff, the guest and his bank. The investigation required coordination and communication between all parties, which resulted in a longer process than initially anticipated. It was ultimately determined that the guest, who is elderly and unfamiliar with the debit system used at this location, entered a tip amount of $4,451.61 when he intended to leave a $4 tip on his bill.
Denny’s would like to make it clear that we would never withhold tips or wages from any of our employees. However, Denny’s also has an obligation to ensure that our guests are charged the proper amount for their meals. In this case, Denny’s was obliged to investigate and verify the guest did in fact intend to leave such a large tip. Denny’s has met with Ms. Edwards and advised her of the outcome of the investigation and we understand the disappointment our server must feel in receiving this news. We have also taken steps to ensure that staff is better equipped to handle similar situations in the future. Denny’s is committed to both our guests and our employees and will always seek to provide the fairest and most reasonable resolution under any circumstances.
We can only wonder how Shakira Edwards is processing this latest development. After all, it is her contention that her bosses at Denny’s were plotting to keep the generous tip for themselves.
We shall see …
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