*Air Canada has launched an investigation into a passenger’s claim that she was left sleeping on a plane for hours after a flight landed.
Tiffani Adams was returning home to Toronto from Quebec and said she fell asleep “probably less than halfway” through the one-and-a-half hour flight. Upon waking up “around midnight (a few hours after flight landed),” she found herself “cold, still strapped in my seat in complete darkness (I’m talking pitch black),” PEOPLE reports.
A lengthy post shared to the Air Canada Facebook page was posted by Deanna Noel-Dale, whom Adams had been visiting, and details the woman’s frightful experience.
She continued: “as someone with an anxiety disorder as is I can tell you how terrifying this was… I haven’t gotten much sleep since the reoccurring night terrors and waking up anxious and afraid I’m alone locked up someplace dark.”
Air Canada Passenger Wakes Up Locked in Empty, Dark Plane After Falling Asleep Mid-Flight https://t.co/m53Kwt2Kqh
— People (@people) June 24, 2019
Adams says she tried to FaceTime Noel-Dale as soon as she awoke, but her phone’s battery died.
“I’m trying to focus on my breathing and control my panic attack while I attempt to charge my phone by plugging it into every USB port I could find,” she wrote. “No luck bc when they shut the aircraft down there is no power whatsoever. I’m full on panicking bc I want off this nightmare asap.”
She made her to the cockpit where she attempted to use the plane’s communication system, but to no avail. Tiffani says she found a flashlight and tried to use it to signal for help.
“I’m making some flashy sos signals out the windows hoping someone sees me,” she wrote. She then used the flashlight to pry open the main cabin door open, only to find herself 40 to 50 feet above the ground.
She writes that she was hanging out of the door with her legs “literally dangling” out of the plane until she caught the attention of a crew member on a luggage cart driving toward her.
“He is in shock asking how the heck they left me on the plane,” she wrote. “I’m wondering the same.”
O’Brien said she was then able to use a ladder to climb down.
A representative for Air Canada tells PEOPLE the airline is “still reviewing this matter” and has “no additional details to share, but we have followed up with the customer and remain in contact with her.”
You can read her full account via the Facebook embed below.