*43-year-old Crenshanda Williams was terminated from her position as a 911 operator after a caller reported she hung up on him.
Now, criminal charges against her have been upgraded after an investigation into her conduct revealed she hung up on over 1,000 emergency callers because she didn’t feel like talking.
After hanging up mid-sentence on a caller, Williams was heard on a recording saying, “Ain’t nobody got time for this. For real,” according to charging documents. She later admitted to investigators that she often hangs up on 911 callers “because she did not want to talk to anyone at that time.”
According to reports, one of the callers was a security officer who called in to report street racers in an area where drivers were killed just weeks earlier. As he began talking, Williams abruptly disconnected the call.
Another caller dialed 911 to report a store robbery but Williams sighed and disconnected the call. The caller dialed a second time and got a different operator, but by the time police arrived, the store manager had been shot and killed.
READ RELATED STORY: 911 Operator ‘Hung Up on Thousands’ Because She ‘Wasn’t in the Mood to Talk’
Former Houston 911 dispatcher faces criminal charges for hanging up on callers https://t.co/4z9scgotjz
— The Washington Times (@WashTimes) October 13, 2016
Police initially charged Williams with two misdemeanors and she was released on $1,000 bond. But her charges were upgraded when it was discovered that her call logs revealed an “abnormally large number of ‘short calls’” with a duration of 20 seconds or less. Authorities determined she disconnected over 1,000 911 calls.
Williams is scheduled to go before a judge on October 17. She faces two Class A misdemeanor charges of Interference with an Emergency Telephone Call. If convicted she could spend one year in county jail and be fined up to $4,000 on each count.
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